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The quality of service provided by Hamburg Overhead Door is something rarely seen anymore. My inside sales person (Megan) who took my call was so polite and shared my safety concerns regarding my door. She promised a technician the next morning, he (Mark) arrived just as she promised. Mark gave me a call to let me know he was at my home. He not only fixed the problem with the door but went out of his way to service the door in other ways that has allowed the garage door to open much smoother and significantly quieter. I would recommend Hamburg Overhead Door to anyone I know. Thank you. Sandra B. - Lancaster, NY