SMS Terms and Conditions

Hamburg Overhead Door, Inc. Effective Date: February 25, 2026

 

1. Program Description By providing your phone number and initiating a message via our website or Google Local Services Ad, you provide express consent to receive recurring automated and manual text messages from Hamburg Overhead Door, Inc.. These messages are intended to provide customer support, service updates, and project coordination.

2. Purpose of Messages Customers can expect to receive SMS messages regarding:

  • Google LSA Inquiries: Responses to initial service requests made through Google Local Services Ads.
  • Order & Delivery: Confirmations, status updates, and parts arrival notifications.
  • Service & Maintenance: Appointment reminders, technician arrival windows, and service follow-ups.
  • Business Inquiries: Follow-ups on quotes and general garage door questions.

3. Message Frequency and Costs

  • Frequency: Message frequency varies based on your specific interaction with our services and the complexity of your project.
  • Rates: Message and data rates may apply depending on your mobile carrier and plan. Hamburg Overhead Door, Inc. does not charge a fee for this service.

4. Opt-In & Consent By initiating a message to us through our Google Local Services Ad or website contact forms, you provide express written consent to receive a response via SMS. Consent is not a condition of purchase for any goods or services.

5. Opt-Out Instructions You may cancel the SMS service at any time.

  • Text STOP: Reply "STOP" to any message to opt out of all future messaging.
  • Confirmation: After you send the message "STOP" to us, we will send one final SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from that specific number unless you re-initiate contact.

6. Support and Help If you are experiencing issues with the messaging program or have questions:

  • Text HELP: Reply "HELP" to any message you receive from us for more assistance.
  • Email Support: Contact us at [email protected] for feedback or manual support.

7. Carrier Disclaimer Carriers are not liable for delayed or undelivered messages.