SMS Terms and Conditions

Hamburg Overhead Door, Inc. Effective Date: February 25, 2026

 

1. Program Description By providing your mobile phone number to Hamburg Overhead Door through our website, by phone, in person, during the scheduling of a service or installation, or through a third-party lead generation or advertising platform where you have requested to be contacted by Hamburg Overhead Door, and by providing the appropriate consent, you agree to receive SMS communications from Hamburg Overhead Door. These messages may include customer support, appointment scheduling, installation and project coordination, service updates, order and delivery notifications, estimate follow-ups, and other customer care communications.

2. Purpose of Messages Customers can expect to receive SMS messages regarding:

  • Customer Care: Appointment confirmations, installation scheduling, site readiness confirmations, technician arrival windows, scheduling updates, and service follow-ups.
  • Order & Delivery: Confirmations, status updates, and parts arrival notifications.
  • Service Inquiries: Responses to requests for service or estimates submitted through our website, by phone, or through third-party lead generation or advertising platforms (including Google Local Services).
  • Business Inquiries: Follow-ups on quotes and general garage door questions.

3. Message Frequency and Costs

  • Frequency: Message frequency varies based on your specific interaction with our services and the complexity of your project.
  • Rates: Message and data rates may apply depending on your mobile carrier and plan. Hamburg Overhead Door, Inc. does not charge a fee for this service.

4. Opt-In & Consent Customers may opt in to receive SMS messages by providing their mobile phone number through our website, by phone, in person, during the scheduling of a service or installation, or by submitting a request for service through third-party lead generation or advertising platforms (such as Google Local Services or similar services), where they have agreed to be contacted by Hamburg Overhead Door. Customers are informed that message frequency varies, message and data rates may apply, and that they may reply STOP to opt out or HELP for assistance. Consent is not a condition of purchase.

5. Opt-Out Instructions You may cancel the SMS service at any time.

  • Text STOP: Reply "STOP" to any message to opt out of all future messaging.
  • Confirmation: After you send the message "STOP" to us, we will send one final SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from that specific number unless you re-initiate contact.

6. Support and Help If you are experiencing issues with the messaging program or have questions:

  • Text HELP: Reply "HELP" to any message you receive from us for more assistance.
  • Email Support: Contact us at [email protected] for feedback or manual support.
  • Call Us at (716) 312-6710

7. Carrier Disclaimer Carriers are not liable for delayed or undelivered messages.