Greg (outside sales) listened to our needs and concerns. His recommendation was exactly what we wanted. Greg was not overly anxious to make a sale. We did not feel "rushed" to make a decision. He was accommodating in all respects, friendly, helpful and professional. When we visited the office to make a deposit Debbie (inside sales) took time to listen to us about our preferences. She showed us other window options, although we had already upgraded to special windows. However, she showed us the "reflections" line and we are now thrilled with the most beautiful garage door in our patio home complex. There was no pressure on her part to change our original order, but, with her effort to show us all options, we now have garage windows that blend perfectly with both our front entrance and side service doors. Nick and Justin (installers) are very respectful, friendly, professional, hard-working young men and are assets to your company. They answered all questions. They were neat and organized workers. Nick's attention to his work is superior! Constance P. - Cheektowaga, NY

Thank you for sending Jeff B to install my new garage door. I can't imagine a better representative of your company than Jeff. He was meticulous in his workmanship and pleasant to deal with. He said that he knows people work hard for their money and that they have many options for a new door. He is always grateful when people choose Hamburg Overhead Door. I had the feeling that Jeff wanted nothing more than to install the best possible door in the best possible manner. After he finished Jeff took the time to show me where to lubricate the chain and hinges and then even swept up his work area. The door and new trim look beautiful and I am very happy with the work that Jeff did. Patricia P. - West Falls, NY

Sherrie (inside sales) Thank you so very much for all your help.It's always a pleasure to work with someone as wonderful and caring in knowing what we'd like and goes the extra mile to get it for us thank you for everything! Hope your company knows what a treasure you truly are! John R - Cheektowaga, NY

I recently had the pleasure of receiving 3 new man-doors and one new garage door from your company. Jeff, or JB as he referred to himself, did a fantastic job installing all 4 doors and even changed the locks on a 5th door so they all would work on the same key. Jeff was polite, courteous, friendly, and efficient. He did so many little above and beyond things to do the job "right" that I felt he deserved some serious recognition. As we are having the house resided, we decided to start with replacing the doors and are so pleased with them. From the moment Kelly (Salesman) quoted us, and worked with us on the selections and the price, to the end result as installed by JB, we are very happy we called your company. Please feel free to use this as a testimonial, but most of all please single out Jeff for his excellent service. Thank you! C. Nieman - Williamsville, NY

I am absolutely thrilled with my new garage door and operator, what an improvement. Also I would like to commend the work off both, Jeff (installer) who did the jamb wrap and Andy who installed the door. They were polite and patient in answering all my questions. They both did excellent work and their clean-up was terrific. You have two really good employees in these two men. Thanks again for doing such a great job. Great advertising in the neighborhood - lots of compliments already. Ethel M - West Seneca

My salesperson (Kelly L) was very helpful, knowledgeable & also very professional. The installer (Jeff B) was awesome, he diligently worked out a solution to a "gap" created by years of settling. I couldn't be happier with our new garage door & opener. Hamburg Overhead Door has a great reputation for a reason & I would highly recommend. Deborah G - Buffalo, NY

After completing my second purchase with Hamburg Overhead Door over the past six months, and speaking with Andrea (inside sales) today, I thought to reach out. In dealing with both Kelly (outside sales) and Andrea, my experiences with your company have been overwhelmingly positive. Kelly has the experience and gave me good advice on what doors to choose. Andrea was about as friendly and nice as any service person that I have dealt with - I guess that is why when needing a second door, there was no hesitation on where to go. Upon doing some research on your impressive story of starting out as an installer, buying a small business and growing it to an impressive organization, I thought to reach out. To be able to grow the business with your family is a great gift, and displays the type of character that you must have. Jonathan A. - East Amherst

Jeff our installer was very respectful, knowledgeable, courteous and an expert in all phases. Jim O. - West Seneca, NY

You came through as promised, even late on a Friday! Your tradesmen are knowledgeable and efficient. Bill D. - Amherst, NY

Once again, Don Fike did an outstanding job in taking care of our problem. Thank you. - Chuck K. - E. Amherst, NY

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