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Hamburg Overhead Door

Jennifer Kuhn
716-649-3600
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Job Summary

Job Type

Full Time
Employee

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Inside Sales Representative

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Inside Sales Representative:

The inside sales person will work cooperatively with outside sales and other members of the distribution team to grow existing customers and create new customers.

Responsibilities:

  • Answer telephones and type up sales estimates, service/installation work orders
  • Greet customers with a friendly personality and present a professional image at all times to customer and vendors
  • Generate new and repeat sales by providing product and technical information in a timely manner
  • Show garage doors to customers in our showroom and use product and manufacture knowledge to match customer with product best suited for them
  • Accurately process customer transactions such as orders, quotes or returns
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
  • Setup and maintain customer files
  • Work in a team environment to take care of our customers
  • Pull small parts from our warehouse for our walk-in customers
  • Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
  • Follow company policies and procedures
  • Perform other duties as assigned
Requirements:
 
  • Excellent Customer service skills and experience
  • Work from Monday-Friday 8 a.m. to 5 p.m. and some Saturday's 9a-12p
  • Work at local trade shows
  •  Prior sales experience
  • Ability to prioritize
  • Ability to multitask
  • Ability to operate multiple line phone system
  • Excellent computer skills
  • Proficient in Microsoft Office (Word, Excel, Power Point and Outlook) (a must)
  • Social media skills to help with online tasks (previous marketing experience a bonus)
  • Strong organizational skills
  • Attention to detail
  • Excellent written and oral communication skills

Benefits include:

Health, Dental and Vision Insurance Benefits, 401(k), paid time off, sick pay